REFUND POLICY

In the circumstances where a product arrives damaged or faulty you must advise us within 24 hours of receiving the product. You can always contact us for any return questions at design@delvenecantoni.com.au or the Website chat link. Please include any pictures of the fault where possible to assist us in processing the issue.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will replace the product immediately and have faulty product collected. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

A refund is only applicable if the replacement item is not in stock or restock is not available within a reasonable timeframe.

Refunds: We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.